GrowTrades believe that shipping is very important. For this reason we always look for the best way to get your order as quickly and discreetly as possible.
We strive to ensure that your order is sent promptly and we understand that your privacy is very important. Only you will know what your parcel contains. Our wraps are discrete and the outside of the package only contains your mailing address and our address of sender. GrowTrades name will not appear as the sender.
We do the sendings with Nacex (only in Spain and Portugal):
The requests sent by means of Nacex 19:00 hours:
Are delivered before 19:00 of the following day of his expedition in populations with Agency Nacex and his field of Km. Rest of population before 13:00 hours of the following day. On this website you can find your nearest Nacex Office.
Orders received until 11:00 hours morning, depart on the same day, orders received after that time will be send following day.
This mode of shipping only applies to Peninsula, Balearic Islands and Portugal.
The expenses of sending by means of Nacex 19:00 hours are:
WARNING FOR DELIVERIES OUTSIDE SPAIN: IN CASE THAT THE PARCEL IS RETAINED AT CUSTOMS SERVICE GROWTRADES DOES NOT TAKES ANY RESPONSIBILITY.
Available only to some European countries. You can check the list below.
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|*Orders will be shipped the next bussiness day|
Delivery COST & time:
All our packages are sent with 'Correos' and can´t therefore be tracked online.
Orders within the Netherlands are usually delivered the next working day. Shipping within the EU usually takes around 2-5 working days.
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Do you ship to my country?
We ship to all countries within the EU. Outside of the EU, we currently only ship to Switzerland.
To find out if and what products we are able to ship to your country, please view the table below. This table will help you to determine when you will receive your parcel and how much shipping costs will be.
We strive to offer you the lowest possible shipping rates. To offer you even further value, all orders of € 150,- or more are sent free of charge!! (only in Spain and Portugal)
|* Orders will be shipped the next bussiness day|
* All shipping times are approximations and cannot be guaranteed. Note that these may increase during holidays.
** Turkey only ship fresh magic truffles and weight of the package shall not exceed the 200gr.
1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, GrowTrades cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.
2. GrowTrades will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.
3. En el caso de que recibas un artículo defectuoso o dañado, ponte en contacto con nosotros a través de nuestro email firstname.lastname@example.org, dentro de los siete días siguientes a la recepción de tu pedido – preferiblemente junto con una fotografía del paquete y su contenido.
3. In the event of your receiving any faulty or damaged items, please contact us by email within seven days of receipt of your order.
Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon.
Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.
4. As per stated in our Terms and conditions, liability is transferred to the customers/recipient once an order leaves our warehouse. Should your parcel be stopped by customs because of its contents, GrowTrades cannot be held liable.